Creative Network Technology

Technical Services

Hardware repairs

If there are no costs involved in repairing hardware, the client will not be required to pay for the repairs. If there are costs involved in repairing hardware, the client will be quoted on the repairs of the hardware compared to the price of replacing the hardware. We will attempt to repair any piece of hardware before replacing it. We repair most computer hardware including but not limited to: -PC systems -Server systems-Monitors -Hard drives -Motherboards -CD ROMs -Floppy disk drives -Power supply units -Mice -Keyboards -Speakers -Printers  At Creative Network Technology, we believe that the client should never be left in the dark about their hardware and should be constantly updated on the progress of the required repairs.Clients will be updated on the progress of repairs within 24 hours of booking the hardware in.

Network planning and implementation.

Creative Network Technology offers free network planning and implementation thereof if an SLA is established between the client and Creative Network Technology, in this case, the client will only be charged for the parts required to implement the network solution. If no SLA is established, the client will be quoted on and charged for on all aspects of network planning and implementation including labour costs We offer network planning and installation for cabled networks as well as wireless and Bluetooth networks.

Network servicing.

Our network servicing standards at Creative Network Technology are of the highest, we offer highly skilled network servicing on all aspects of the client's network. As part of the service level agreement (SLA) we offer network servicing to our clients free of charge and as stated in the SLA, will perform the following tasks on a weekly basis or as needed. Network servicing includes but is not limited to: -Ensuring network connectivity at all times. -Regularly checking network hardware e.g. Switches, access points, routers -Regularly checking the durability of exposed cables and replacing damaged cables. -Advising on new network technology according to the client's needs. -Implementing new network techniques to make network access faster. -Quoting of required replacement network items and implementation thereof. (if necessary)  

Server management

The importance of a permanently fully functional server is of the highest in any company that uses computers. Because we understand that every second a server is down, the client loses money, we ensure that every precaution is taken to ensure that this does not ever happen.Backing up of company data is of extreme importance on any server and with us there will always be at least one backup device that is off site in the event of a robbery or natural disaster.) Our server management services include but are not limited to: -Problem management (User or system reported) -Incident management -Continuity management (testing of backup jobs, rotating backup devices etc) -Log management (Repairing problems in system logs) -Security management (auditing of security on a weekly basis) -Maintenance management (defragmenting system drives, cleaning up file system, cleaning of the registry and removing unnecessary applications or files) -Update management (Applying system updates weekly, updating virus definitions daily.)

Telephonic and remote support of client computers and servers

This service will be provided to all clients free of charge if within SLA conditions. Client staff can call technicians for telephonic or remote support during business hours if onsite assistance is not required.Remotely, our technicians are able to take full control of any client workstation or server in order to resolve problems encountered provided the network connection to the computer is still functional.