ITHelp is a team of highly knowledgeable com-puter engineers that specialise in onsite and remote management and support. ITHelp supports SME’s desktop, server and networking infrastructure on a continual basis. This enables our customers to concentrate on managing their business instead of being tied down with running and maintaining their IT equipment on a day to day basis. ITHelp’ing your business to succeed!
Services
Account Management
ITHelp support customer environments with:
• Service Level Agreements
• Highly skilled on-site service managers and engineers
• Facilitation with third-party vendors
• Quality of service assurance
Support & Implementation Services
ITHelp engineers are trained and supported to offer:
• End user & VIP workstations support
• High-end server and back office applications
Hardware support
• Remote mobile user assistance
• Peripheral maintenance
• Software license Management
• Change control & notifications
Consulting Services
• BCP design
• Feasibility studies
• Storage solutions
• Asset management
• DRP solutions
• Architectural design
Help/Service Desk
ITHelp ensures your requests will be recognised:
• Unique ticket numbering
• Incident reporting
• FAQ & site documentation
• Ticket tracking & update notifications
M
onitor & Notification
ITHelp believes prevention is better than cure:
• Availability monitoring
• Proactive & reactive monitoring
• Active Notifications