Sandown Bay Security CC ( [email protected] )

   P.S.I.R.A. Rag No 0681331 This leaflet covers the basic components of your security system and tries to explain the functions of the various devices we will use in securing your premises.  It covers our guarantees, monitoring facilities and other general information.   MASTER CONTROL UNIT (Alarm Processor) The box or panel, as the control processor unit is known, is a state-of-the-art electronic mini-computer designed to meet all the latest requirements of the insurance and security industries. It has programmable hardware to enable us to tailor it to your premises and your requirements. In addition to tailoring the alarm components to your specific needs, different user (PIN) codes are programmed to identify you and your authorized key holders on our security network. The Unit is self-diagnostic and relays system problems, arm / disarm status, system test etc to the monitoring Control Centre continuously. To link your premises with the Sandown Bay Security Control Centre we use a state of the art Radio Transmitter which can transmit 250 encryptions (pieces of information) from your alarm panel to our computers on a secure radio frequency.  Information such as the identification of up to 16 Authorized Key holders (PIN Codes), specific reporting on 32 identified security zones for Alarm / Bypass / Restore, A/C power loss & restore, low battery etc keep us fully informed as to the security status of your home or business. All this information is continuously updated automatically from your security system to our 24 hr Monitoring Control Centre in Kleinmond every minute & every second of every day. In the event of a power failure the system is supported by a rechargeable backup battery.  The battery will continue to provide power to the system for approximately ten hours.  This condition is also reported to the control room.  When your mains power is restored the battery will recharge fully. KEYPAD OPERATION The entire system is operated via a high security keypad.  This attractive, easy to operate keypad is ideally situated indoors near your main exit / entry point ( Front door ) or in the passage between the bedrooms.  This eliminates the need to go to a closet or other “hiding place” to perform special functions normally required by less sophisticated alarms systems still marketed.  The keypad can arm / disarm your alarm, activate  emergency buttons ( Panic, Medical, Fire. ) or carry out a host of other functions. To arm or disarm the system you simply enter your four-digit PIN code. The sophisticated FSK 5x radio transmitter will relay this information almost instantaneously to the Sandown Bay Security Control Centre. Our range of imported alarm systems are designed to cater for all possible configurations of security  and access control requirements.   PERIMETER PROTECTION To cover the perimeter of your premises, we recommend the use of high quality security Beams and or specifically designed outdoor Passive Infrared Motion Detectors. If inferior products are used or if  ‘interior ‘ products are modified to be used outside you can be guaranteed of “ false Alarms “ which are not only irritating but also become a security risk. INTERIOR PROTECTION Interior protection is most effectively carried out by PASSIVE INFRA-RED Motion Detectors (PIR).  A PIR detects a change in temperature , combined with movement in order to trigger an alarm. Therefore a human being moving into a room will activate it.  Insects or curtains ‘ blowing in the wind ‘ will override the temperature requirement if, for instance, the insect is detected on or near the PIR lens, or in the case of curtains if the motion is vigorous. Once again the rule of thumb is you get what you pay for – we do not supply or install budget products because these inevitably cause false alarms. ( The full range of alarm components installed by Sandown Bay Security are covered by a two year exchange warranty )   REMOTE CONTROL OPERATION Your system can also be controlled by our state of the art remote activators, which utilize the latest encryption technology. The system can be fully armed, stay armed and disarmed, there is a panic facility and your garage door can also be opened and closed with the same remote transmitter. PANIC BUTTON Fixed panic buttons are normally installed at key locations, and can be positioned  wherever you may require them.  In the event of the panic button being activated, the siren will go off and a signal will be sent to the Sandown Bay Security Control Room. All panic buttons operate on a dedicated 24-hour circuit, ie. The PANIC function is active irrespective of the status of the alarm system. If you have inadvertently triggered a PANIC signal – PLEASE  phone the Sandown Bay Security Control Room and CANCEL the RESPONSE  ( 028 ) 271 5633 MONITORING ARMED RESPONSE Should an alarm be triggered at your premises our Control Room personnel will analyse the information and then :- i.)                   Despatch the relevant Armed Response Unit. ii.)                  Phone you if necessary.                                                                                     . If you have accidentally triggered your alarm you will automatically CANCEL the response to your property by keying in your Security PIN Code within  one minute. ( We assume that your  PIN CODE is secure at all times – this is your responsibility ) We would obviously appreciate a phone call from you to the Control Centre confirming the status of the event  - We have a policy of NOT applying annual tariff increases to the accounts of security conscious clients who minimise unnecessary reactions to their premises.   The Sandown Bay Security Control Centre utilizes the most modern equipment currently available internationally.   GUARANTEE All products supplied and installed by Sandown Bay Security CC are covered by a 24 month exchange warranty and we back this up with our own 12 mth installation warranty   SIGNBOARDS We will erect up to 2 signboards, stating that your premises are protected by our system or systems.  These boards include our 24hr contact number and your identification on our system.  Additional boards are available for a small fee. PAYMENT Monthly Monitoring and Armed Response fees are due in advance and we recommend that you make use of our hassle free automatic debiting facility. CONCLUSION Once the alarm system has been installed you will receive basic training in its use. During the first two weeks you will be listed as a new client at the 24hr control room and will receive assistance as such. This orientation period also serves as an opportunity to finally tailor the alarm system to your specific requirements As a final though –  By opting for the Sandown Bay Security solution you have ensured that top of the range imported products will be used in your security installation ( The hardware has been supplied and installed at cost price so that your property is completely secured with no possible access points left un protected )  Your alarm system will report comprehensively to a matched Control Centre which has been designed to accept full reporting from the outset.                                                        ******************************************

  What does SECURITY mean today ?   Security is not merely an alarm system or burglar bars or a well fed pet. An effective SECURITY SYSTEM comprises a decent ALARM SYSTEM coupled to a CONTROL CENTRE that is manned 24 hrs a day 7 days a week from which a RESPONSE can be initiated. The Control Centre is of paramount importance as this is the central point to which reporting takes place and from which reactions are co-ordinated.   Criminals are constantly devising ways to bypass and render useless the protection we afford our assets and ourselves. Modern alarm systems are designed to cater for the protection of persons and assets. The ‘noise makers’ of the past were designed for a bygone era. The security industry as we see it today is made up of players specializing in the various elements of security ranging from guarding to surveillance. It is important to understand that the perspective of each of the players depends on his involvement – an alarm installer needs to make a profit on the installation but may have little concern for the ongoing service of that client. On the other hand the Security Service Provider who has to monitor and respond to the client requires the best product to be used which will give the best information and limit unnecessary false alarms. This may result in the cheapest product being used by the installer while the Service Provider specifies the best. The whole issue is further complicated by alarm system purchases being categorised as ‘grudge purchases’ other than informing one of bad news an alarm will generally not have much to say or do! It is obvious that standards need to be set not only for installations but also for monitoring stations and response entities to ensure that reliable service levels are achieved and maintained. P.S.I.R.A. (Private Security Industry Regulatory Authority.) the mandatory watchdog of the industry as a whole has strict control mechanisms in place for guarding, response entities etc. Regulations concerning monitoring control centres, marketing, maintenance and alarm installations will no doubt follow. In the absence of official control mechanisms the industry has tried to police itself through the establishment of voluntary organisations such as S.A.I.D.S.A (South African Intruder Detection Service Association.) I.S.P.A. (Independent Security Provider’s Association) Essentially both organisations strive for similar goals - meaningful standards, customer security, awareness and control of the industry.   How does one assess a Security Service Provider?   The basic principles apply: 1.      Make sure that the prospective Service Provider is registered with P.S.I.R.A. and preferably affiliated to either S.A.I.D.S.A. or I.S.P.A. Visit the Operations Centre and satisfy yourself of their professionalism. 2.      Enquire about the products that the S.P. intends using to secure your premises. Branded products with decent warranties generally ensure quality. If the Service Provider is worth his salt he should be able to show you the product and give you relevant brochures. 3.      Ask for references to verify service levels. Try to judge the S.P’s level of commitment by assessing the investment he has made and will in all likehood continue to make.   KEY ELEMENTS AS REGARDS ALARM SYSTEM INSTALLATIONS.   1.      Key switches, not to be used as primary control for arming / disarming.  Can be relatively easily disabled. 2.      Remote Activators, only code encrypted type TRANSMITTERS and RECEIVERS are recommended. The cheap ‘Dip Switch’ type remotes can easily be copied. 3.      Alarm Process Components. (control panels radio transmitters etc ) are to be placed and secured in an area protected by at least a motion detector and not in an unprotected roof. 4.      System Layout. Sandown Bay Security supplies and installs all alarm components at cost price, in return we expect our clients to comprehensively secure their property. In practice this means that all access points are to be covered Motion Detectors facing outward (toward potential danger) in all rooms except bathrooms and toilets where magnetic switches are used on used on the doors. Panic buttons are installed in the Main Bedroom and Kitchen or Lounge. It is not recommended that a correctly installed system be tampered with in any way for it to be “made“ user friendly. All quality systems are capable of arming in a ‘stay’ mode whereby the normal occupancy is catered for but the rest of the house is armed. The facility to manually bypass zones individually is also part and parcel of the modern alarm system.   The SBS Option   One of the most important facets of security is information. Which protected area is in danger? Who is in the property and/or by whom and how were the premises armed? The more information the Control Centre has the better the Reaction Unit can prepare and perform a   response. Sandown Bay Security has lead the way regionally with 250-encryption technology. The FSK transmitters used by us can identify up to 16 Users of your System. A further 24 zones are reported on for burglary, restore, & bypass. In addition to this tampers to the system, and general information such as electrical failure, system low battery, exit error and incorrect code used are also reported to the Control Centre.   Excellent communication is all good and well but if the origin of the information is dubious then everything is a waste of time. This brings us to the alarm itself. We only use products that are proven in the international arena (latest technology). Our Suppliers commit to a 24 month replacement warranty. Installations are done to recognised industry standards & specifications by qualified installers only. YOUR SECURITY IS OUR BUSINESS.